Freedom Mortgage Review This Year

freedom mortgage

Full Review

The objective aspects, such as rates, fees, and loan options, are evaluated by NerdWallet’s lender star ratings. NerdWallet has compiled J.D. Power and Zillow customer satisfaction scores to evaluate borrowers’ subjective experiences with lenders.

According to J.D. Power’s 2022 U.S. Mortgage Origination Satisfaction Study, Freedom Mortgage scored 663 out of 1,000. Origination averages 716 in the market. (Mortgage origination includes everything from the first application until closing day.)

In J.D. Power’s 2022 U.S. Mortgage Servicer Satisfaction Study, Freedom scored 588 out of 1,000. The maintenance industry average is 607. (Loan payments are managed by a mortgage servicer.)

Freedom received a customer rating of 4.85 out of 5 on Zillow, as of the date of publication. The score reflects more than 1,850 customer reviews.

Freedom Mortgage variety of loan types

4 of 5 stars

One of the largest lenders in the nation, Freedom Mortgage offers conventional purchase and refinance loans (cash-out and rate-and-term options). It also provides jumbo loans and government-backed FHA, VA and USDA options.

VA loans made up 40% of the lender’s volume in 2021, and FHA loans accounted for 34%.

Freedom Mortgage ease of application

5 of 5 stars

Though you’ll get started with a loan officer, either by calling Freedom or filling out an online form, the lender says that once you’ve decided to move forward, you can complete all tasks online, including securing preapproval for a home loan. Freedom offers document uploads and electronic signatures, and you can track the progress of your loan online.

Once you’ve started an application with Freedom Mortgage, you can also contact them via phone or email, or set up an appointment with your loan officer.

Freedom Mortgage rates and fees

4.5 of 5 stars

Freedom Mortgage earns 4 of 5 stars for average origination fee.

Freedom Mortgage earns 5 of 5 stars for average mortgage interest rates.

Borrowers should consider the balance between lender fees and mortgage rates. While it’s not always the case, paying upfront fees can lower your mortgage interest rate. Some lenders will charge higher upfront fees to lower their advertised interest rate and make it more attractive. Some lenders just charge higher upfront fees.

Freedom Mortgage rate transparency

1 of 5 stars

If you already have a mortgage serviced by Freedom Mortgage and are looking to refinance, you may be able to view rate offers by logging in to your account.

If you aren’t already a customer, you’ll have to call the lender or fill out a form to get started. A loan officer will contact you to provide rate information.

Alternatives to Freedom Mortgage

Here are some comparable lenders we review that borrowers can consider.

Guaranteed Rate offers similarly low interest rates, and Flagstar Bank offers a competitive variety of government-backed loans.

Methodology

NerdWallet’s overall ratings for mortgage lenders are evaluated based on four major categories: variety of loan types (purchase, refinance, fixed and adjustable, for example), ease of application, rates and fees and rate transparency. Among the factors we consider when scoring these categories are options to apply for and track loans online, the level of detail about mortgage rates on lender websites and our analysis of the rates and fees lenders reported in the latest available Home Mortgage Disclosure Act data. These scores generate ratings from 1 star (poor) to 5 stars (excellent).

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